QR Codes Are Old, Yup, So Is The Internet

“QR Codes are an OLD technology”… WTF? I keep hearing this from the tech-snob QR haters on Twitter or in the blogosphere as part of the famous “QR codes will never go mainstream” argument. While the QR code itself does in fact date back to 1994 when it was invented by Denso Wave as a quick way to track auto parts in Toyota factories, it has taken on a completely new identity when teamed with TODAY’s web-enables mobile device. Make NO mistake about it, 15 years AFTER the QR code was born, it is augmenting our lives in NEW ways every day! We are an instant gratification culture who already craves decoding celebrity gossip from the pages of US Weekly. QR codes could easily be the new form of content crack rock that U.S. consumers get hooked on as mobile continues to emerge into a behemoth. There will be MILLIONS of new mobile web users born into the world in 2011 btw. #Fact

Big in Japan. YES, Japan started using QR codes well before the U.S…. WE KNOW THIS. That does NOT mean they are that far ahead of us from user experience perspective. The devices over there simply aren’t web friendly enough to allow it. I’m also not sure the Japanese were using HTML 5 four years ago. Were they?  Americans have become so accustomed to hearing “Japan is light years ahead of the U.S. in mobile technology”. While this may be true for some unique applications, we still see the Japanese line the streets of Tokyo for the iPhone release. Hmmm. If they are so far ahead of us then why do we see a record demand for an American mobile device?

Ralph Lauren debuted the first QR code advertisement in the U.S. almost 3 years ago! Again, the devices were NOT in people hands yet for campaign to be as effective as it would be, say, today. To give you an idea, Android didn't exist. Part of the criticism about QR codes is that they have been around for awhile but have NOT caught on to the masses. If you exclude Blackberry (QR experience sucks) from the equation, REAL web-enabled smartphones are only about 15% of the market. The potential is ridiculous, no wonder QR codes don’t have mass adoption. It’s simply a numbers game. To bet against QR codes as a legitimate medium for mobile web content delivery, at this point, is like betting against smartphone growth! 

It’s all about the web, baby. Apple was first to bring real internet experience to the palm of our hands and now we are hooked. Each day a new Smartphone user is born wondering how they ever lived in the land of flip phones and limited data plans. NOW, freshly equipped with the web in the palm of their hands, these consumers are open to an entirely new world. The ability to access content from anywhere on our phones via the web is evolving at lightning speeds. For another example, take a look at 1D UPC barcode scanning. Same principles apply. The 1D barcode has been a staple of our society for decades yet they have only recently become useful to everyday consumers when scanned with particular app to open up a world of information that can be valuable to the buying process. This is a completely NEW model revolved around an OLD technology (1D barcodes).

SO the question is....Should QR codes even be considered "technology" at all OR are they just an ingredient to a larger "quick response mobile web technology" landscape? 

QR Codes Symbolize More Than We Know

Okay…QR codes are seriously blowin’ up, homies! I am literally getting flooded with emails and news about NEW campaigns daily. For anyone who has been following the world of QR codes as I have, the hype has undoubtedly reached a fever pitch. The continuous exposure they are getting has been GIGANTIC for awareness, which is the obvious hurdle for the technology. Although QR codes can still only be appreciated by an elite group of smartphone users, they represent much more about who we are becoming as “consumers” and how we expect brands and advertisers to communicate with us. It makes me think about what a “QR code” really symbolizes in this NEW era of “anywhere” web content.

Today, sharp advertisers are thinking of consumers more as “content consumers”, first and foremost. The swift change that the internet brought upon traditional advertising can be attributed to one word, SEARCH. Once digital content around our niche interests and products could be searched and therefore found, the game changed forever. On-demand information and the “long tail” were born while one-way, broad, intrusive messages grew stagnant. So if we can agree that search has had a revolutionary impact over consumer content consumption and advertising, what happens when the ability to search and absorb web content goes completely MOBILE?

Web search is embedded in our culture. Googling words and phrases to find information has become a way of life for most of us. Websites, blogs, reviews, comments, photos, videos, forums, status updates and tweets are ALL considered searchable content. Each form of content serves as unique education to whoever is searching, depending on what they are searching for. There is an innate satisfaction that is had by consumers who are able to instantly feel knowledgeable (or perceive they are) about a brand, product or service that immediately pertains to them by the power of their own searches and clicks on the web. This is where I see QR codes as the trigger to a metaphorical loaded gun, with bullets being content. The user gets a feeling of “empowerment” by pulling the trigger, in this case, scanning a QR code.

“Instant Education-Gratification“……. is a term that has been spawned by an online culture and is ripe for QR codes to own. It defines our emotional search for empowerment and feeds our craving for valuable content, instantly. The physical act of scanning a QR code is a lot like typing a keyword into a search box. It’s immediate and responsive with the user having full control. Now brands can deliver unique, valuable, unobtrusive web content to consumers through QR codes and mobile web content while tapping into the “emotional gratification” and “education” that search provides. QR codes are already the ultimate bridge between static physical media and its dynamic digital counterpart. This is a completely new way to think about the satisfaction they can bring if the content is valuable. This is when they become more than just a code, but a way of life.

9 Golden “Rules of Engagement” For Advertisers Using QR Codes

1) This is MOBILE, dude. Content must be mobile and properly formatted for ALL smartphone OS screens (Android, Apple, Blackberry, ect). Speed is everything, design content that can be efficiently outputted on a mobile device. This is a completely different animal than regular web design. Large buttons and easy "touch" navigation are crucial to user experience. Easy "contact" function can win with convenience. Keep the call, email and V-card buttons close by! Also, popular locations services such as Foursquare are becoming popular to incorporate as well.The #1 mistake made by early QR code marketers is using regular desktop pages as links in the codes.

2) People LOVE to share. Sharing content over the PC web has become ridiculously popular over the last 5-7 years. Sharing content over the MOBILE web is still pretty new but has explosive potential. You are already seeing it with adoption of text messaging (texting) and Twitter (tweets) which are both “mobile born” forms of communication. Everything MUST be easy to share on the go (galleries and product pages). Make it easy for users to post content on Facebook and Twitter in seconds. Make sure that the content is accessible on the desktop web also. Mobile to desktop sharing is still prominent. 

3) A new smartphone user is born every day, seriously, THOUSANDS of them. Don’t be discouraged by low numbers/scans. The success of phones like Iphone4, Evo, DroidX and Galaxy are obvious indication that the DEMAND is rising. Focus on the experience and users will come. Every engagement by a mobile user of scanning a QR code is a connection far beyond any traditional marketing thought. This is the first step in a new relationship.

4) Don’t get cute, focus BEYOND the CODE. I’m a huge fan of “designer QR codes” and I think they can serve a wonderful purpose for early QR code campaigns to build BUZZ. However, it’s early in the game and recognition is still relatively low, don’t get lost in the ad! Also, customized “designer QR codes” can’t be duplicated near as efficiently. It gets tricky if you want to run a nation wide magazine campaign with 6 splits a you would want a SEPARATE code for each split in every magazine for each month. Those who want to be specific and run different codes for different media applications will have a hard time achieving results they need with a “designer” QR code.

5) QR Codes are here to stay. There has been an ongoing debate between nerds on Twitter about whether QR codes will hit “mainstream” in the U.S. The answer is YES. Argument over. Deal with it, haters.

6) Deliver custom value wherever possible. In my opinion this is all about CONTENT. The mobile environment is a swirling terrain with unlimited possibilities. Create and deliver content that makes sense to your market and helps shoppers make honest buying decisions. If it's a magazine, consider the readers of THAT magazine and offer exclusives and target content around that group of readers. A QR code that leads directly to video in a loud atmosphere isn't powerful. A landing page where users can select the FORM of content they want is much more effective. QR codes that lead users straight to video are mostly ineffective.

7) Proprietary codes suck. The "QR code" is famous for its "three squares" in the top corners of the code. It's also famous for being OPEN. There are several codes that fall into the "2-D Barcode" family with QR codes but are NOT actual "QR codes". Microsoft Tag, Scanlife's EZ code and JagTag are often mistaken as QR codes when they are not. The problem with these proprietary codes is that they can ONLY be read be THEIR app which has fragmented the sector. So "QR code" readers can't even scan Microsoft Tags, ect. Last we checked there were over 60 different applications that read QR codes, none of them could read a Microsoft Tag, WTF. Get it?

8) Instructions are important. Keep in mind that a majority of users are still "first timers"so making it easy for them to download a QR code reader specific for to their smartphone OS is crucial. Shortcodes can be texted and a link will come back to the user that will download a reader. I prefer to list a short URL that users can type into their mobile browser to retrieve a reader like Tappinn.mobi. The landing page is then set up to visually guide people to the correct app with icons for each OS (Apple, BB, Android, Windows, Nokia). Once Facebook updates their app with a QR code reader most of these issues will be resolved.

9) Have fun! It is the dawn of a new day. New forms of communication centered around the smartphone device mean new opportunity to connect with your customers. Get creative and think LARGE.

(10??)BONUS! Oh yeah the biggest secret to all of this that WE built a platform to make all of the above EASY. Tappinn.com.... BEYOND the CODE. Visit us and starting building today! Let's build a community

-Nick Ford

CMO Tappinn.com